We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on our "Contact Us" page.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you GOTTA HAVE and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept most major credit cards. Upon the submission of an order, the buyers' credit/debit card will immediately be charged for the full amount of the purchase. 

Delivery Schedule

We process your order right away. We will normally send your order to you within the time frame specified for each item as you place the item in your cart. For Will Call orders, you will be notified when your order is ready for pickup.

Back Orders

If your item is not in stock, we will back order for you. You will be notified via Email in 4-5 days if your item is back ordered. You will have the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the United States sales tax (6.75%) will be applied to all in-state orders (Illinois). All other orders are tax-free.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

We would love to hear from you. If you need to reach us, please click on our "Contact Us" page for email address and phone numbers.

 

Returns

All processed orders that are returned must have a prior return authorization number and are subject to a 20% restocking fee.  To attain a returns authorization number please visit our Returns Portal at http://rma.toddsit.com/.  

• 14-day return policy:
• All returns are subject to a 20% restocking fee.
• All returns must have a Return Authorization Form completed or they will not be accepted. 
• All returns must be received in original packaging.
• All packaging must be in new condition (no scratches, tears, dents, or other markings). No exceptions - SKU numbers on the items must be intact.
• Non-returnable Items: electrical parts, open kits (i.e. seal and gasket kits), used or discounted parts, hoses, and manuals. 

Refunds

Refunds should appear within 7-10 business on all returnable items (based upon your transaction provider). A 20% restocking fee will be deducted from the refund.

• Refund Policy:
• Shipping on original purchase is non refundable.
• Customer is responsible for All shipping costs for returned items.
• Refundable items must be unopened and in sellable condition.
• Items must be returned within 14 days of date received.

• Non-refundable items:
• Hydraulic hoses, hoses, fuel lines, oil of any type.
• Electrical components or wiring harnesses.
• Refrigerant.

Refunds are issued in the exact manner the transactions are made. Follow this link to get started. Once approved, you’ll be given instructions on how to complete the return for a refund on qualified parts.

Superseded Part

At times the OEM supersedes part numbers.  A superseded part number is a change by the manufacturer of an existing part number to a new part number which can include multiple parts being included in the new part number.  Pricing discrepancies may occur at that time a representative will call and confirm the new price and part number change.

Wrong Part Received

If any part ordered is incorrect due to an error on our behalf, please call us to receive a Return Authorization Number within 14 days of your purchase before shipping it back to us. Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you. If a part is wrong due to a customer mistake, that's ok, but you must still call for a Return Authorization Number before sending back within 14 days of the purchase date. It will be subject to a 20% restocking fee and must be returned in new condition with original packaging.  Additional shipping will need to be charged as well if we need to send out another part.

Please be sure of what you need before ordering anything in this category and contact us if you need clarification.